Key Moments:
- First, the NCPG introduced the 1-800-MY-RESET helpline, offering 24/7 access to free, confidential support for gambling-related issues nationwide.
- Additionally, the new number replaces the council’s former contact line as part of a broader effort to modernize services and make help easier to reach.
- Meanwhile, the existing hotline, 1-800-522-4700, will remain active while states transition, with promotion adjusted to meet state-specific rules.
Modernizing Access to Problem Gambling Support
The National Council on Problem Gambling (NCPG) has launched a new national helpline, 1-800-MY-RESET, to support people affected by gambling-related harm across the United States. Importantly, the service operates 24/7 and connects callers with trained professionals. As a result, individuals can receive free and confidential assistance whenever they need it. Overall, this launch reflects the nonprofit’s commitment to removing barriers and updating its support systems to meet current demands.
Enhanced Usability and Direct Connection to Expertise
Notably, the new helpline name replaces NCPG’s previous primary number with a more memorable option. By choosing a neutral and approachable label, the organization aims to reduce hesitation around seeking help. Moreover, NCPG acknowledges that shame and uncertainty often delay outreach. Therefore, the simplified branding encourages individuals and concerned loved ones to take action sooner.
In addition, calls to 1-800-MY-RESET route through the National Problem Gambling Helpline Network. This network connects callers to 24 accredited contact centers nationwide. Each center employs specialists trained in problem gambling support. Consequently, callers receive consistent, high-quality guidance regardless of location or experience level.
Continuous, Confidential Helpline Operations
Because the helpline operates around the clock at no cost, callers can access confidential guidance at any time. The service provides emotional support, practical advice, and referrals to local treatment and recovery resources. Furthermore, it supports individuals at every stage, from early warning signs to long-term challenges.
At the same time, NCPG emphasizes that gambling harm affects people differently. Factors such as frequency and type of gambling play a role. By simplifying access to early support, the council hopes to encourage faster outreach and reduce the risk of escalation.
Rising Demand Amid Expanding Gambling Opportunities
As legal sports betting and online gaming continue to expand nationwide, the need for responsible gambling resources is growing. According to NCPG-cited research, about 20 million U.S. adults experienced at least one gambling-related issue in the past year. This trend highlights the urgency of accessible support services.
In response, NCPG prioritizes prevention, education, and treatment as essential public health strategies. Accordingly, the new helpline serves as a cornerstone of its broader effort to keep support options relevant in a changing gambling landscape.
Transitioning to a Unified National Helpline
Although 1-800-MY-RESET is set to become the primary contact number, the previous hotline, 1-800-522-4700, will remain available. However, states will adopt and promote the new number based on local laws and guidelines. To strengthen the rollout, NCPG urges regulators, healthcare providers, and industry leaders to actively support and share the updated helpline.
This move follows recent changes involving the 1-800-GAMBLER line. After a licensing dispute, control returned to a New Jersey-based organization. As a result, NCPG introduced its own dedicated national helpline to ensure continuity and clarity.
Planned Education Initiatives Through 2027
Looking ahead, NCPG plans to expand its public education campaigns throughout 2026 and 2027. In particular, these efforts will focus on awareness, early intervention, and reducing stigma around gambling-related harm.
| Helpline Name | Phone Number | Status |
|---|---|---|
| NCPG National Helpline | 1-800-MY-RESET | Active, Main Contact |
| Previous NCPG Hotline | 1-800-522-4700 | Still Available |
| 1-800-GAMBLER | 1-800-GAMBLER | New Jersey Control |
- Author
Daniel Williams
